Ir para homepage
 
 
Consulado Geral do Reino dos Países Baixos no Rio de JaneiroNederlands
 
 
 
 
 
 
Homepage > Visitor profile and satisfaction survey
Visitor profile and satisfaction survey

We would like to know what you think of our website. By taking just a few minutes to answer our questions you’ll be helping us to improve our website so that we can better serve your information needs. The information you provide will be treated confidentially and will not be used for any other purpose. If you would prefer to remain anonymous, write ‘anonymous’ under name and anonymous@anonymous.nl as your email address.

Seu nome *
Email *


Reason/purpose of visit

1. Name the embassy or consulate whose website you’re visiting. *
2. What is the reason for your visit? *
Personal
Business
Journalistic (press / other media)
Educational
Other,
please specify:
3. What were you looking for? (More than 1 answer allowed.) *
Nothing in particular, just looking around
General information about the embassy
Specific information about passports, visas, residence permits, etc
General information about the Netherlands
Information about the country I’m staying or living in
Information about trade with the Netherlands
News / current affairs
A downloadable publication or brochure
Other,
please specify:


Result of visit

4a. Did you find what you were looking for? *
Yes, I found all the information I was looking for (go to question 5)
I found some of the information I was looking for (go to question 4b)
No, I didn’t find any of the information I was looking for (go to question 4b)

4b. Why were you not able to find everything you needed?


Visit frequency

5. Have you visited this website before? *
No, this was the first time
Yes, less than four weeks ago
Yes, more than four weeks ago


Finding out about the site

6. How did you learn about the website? (More than 1 answer allowed.) *
Newspaper/magazine/leaflet/brochure
Link on another website
Newsletter
At an event
Family/friends
Colleague
Search engine (e.g.Google)
I simply guessed that this would be the website’s URL
I don’t remember
Other,
please specify:


Finding the website 

7. How did you get to the embassy or consulate’s website? *
I typed the URL into my browser’s address bar
Through a search engine
I found the link in my favourites / bookmarks
Through a link on another site
Through a banner
Other,
please specify:


Overall rating for the website

8a. On a scale of 1 to 10, what mark would you give this website? (lowest score=1, highest score=10) *

If the mark you gave is 5 or less, go to question 8b
If the mark you gave is 6 or more, go to question 9

8b. Why did you give the site a mark of 5 or less? (More than 1 answer allowed.)
Search options are unclear
The site is too slow to load
Information is out of date
There’s too much information that doesn’t apply to me
I couldn’t find what I was looking for
Unattractive design
Language used is too difficult
Text is too wordy
I didn’t like the way I was addressed
There aren’t enough options to respond
The website looks untidy
Other,
please specify:


Overall assessment of site content, structure and design

9a. What do think of the information on the website? (e.g. is the information complete and useful) *
9b. What do think of the site’s layout? (e.g. is it easy to find information and use the website) *
9c. What do think of the site’s design? (e.g. the layout of the pages, readability) *
9d. What do think of the contact options? ( e.g. is it easy to contact the embassy/consulate?) *


Detailed questions about site content, structure and design

You will now read a list of statements about the website’s content, structure and design. Let us know your opinion using the following five-point scale: completely agree / agree / neither agree nor disagree / disagree / completely disagree.

Layout
10a. Clarity. The site is cluttered. *
10b. User-friendliness. The site is user-friendly *
10c. Access to information. It’s easy to find what I’m looking for *

Information/content
11a. Comprehensiveness. There is not enough information *
11b. Personal relevance. The information is not relevant to me *
11c. Usefulness of information. The information on this site is helpful *
11d. Topicality. The information on this site is up to date. *

Graphic design
12a. Design. The website is not visually appealing *
12b. Tone. The site doesn’t address visitors in a respectful manner *
12c. Comprehensibility. The information written in a way that is easy to understand *
13a. Will you visit this website again in the future? *
I certainly will (go to question 14a)
I probably will (go to question 14a)
I probably won’t (go to question 13b)
I definitely won’t (go to question 13b)
I don’t know (go to question 13b)
13b. Why not?
14a. Would you recommend this website to someone else? *
I certainly will (go to question 15)
I probably will (go to question 15)
I probably won’t (go to question 14b)
I definitely won’t (go to question 14b)
I don’t know (go to question 14b)
14b. Why not?
15. Can you suggest how the site might be improved? Is there any missing information that you feel the embassy or consulate should put on their website? *


Visitor profile

16. How old are you? (... years) *
17. Are you a ... *
man
woman
18. What is your nationality? *
19. What is your occupation? *
Farmer or market gardener
Owner of a business
Professional (e.g. doctor, lawyer, consultant etc)
Student/pupil
Other
Don’t know/ prefer not to say
20. What country are you currently living in? *
Link: Dutch nationality
Link: holland.com
Link: Ministry of Foreign Affairs
Link: portal Brasil
Borderless Art